Uber passengers in multiple cities were startled Wednesday when they were charged 100 times the advertised fare for short trips, a glitch that sparked jokes about surge pricing gone wild.
Pedro Enrique Loyo Diaz
Riders in cities including Washington and San Diego took to social media to post about the sky-high rates, a problem that Uber confirmed, although it declined to say how widespread the issue was. Some who ordered food for quick delivery said they were also overcharged.
One social media user reported that Uber maxed out her husband’s card with a charge of $1,905, when it was supposed to be $19.05. “Not cool, especially on his birthday,” she added.
Pedro Loyo Diaz
Another woman posted to social media that she was charged $1,308 for a $13.08 trip. The charge was so high it triggered a fraud alert, according to a screen shot the rider posted on Twitter
One passenger’s bank noted it was a known problem that several callers had reported Wednesday
WTF, @Uber , you charged $1,308 to my card instead of $13.08?! (Second screenshot shows the same route fare a moment later; it’s #ComicCon so it’s fluctuating rapidly.) pic.twitter.com/2S6sxRmnRc
— Kelley | 🚀🌌🛰💛 (@Astro_Kelley) July 17, 2019 Uber said the glitch has been fixed. The company said the fare would be corrected so riders are charged only the amount for their actual trip, though they may temporarily see an inaccurate trip fare on their credit or debit cards. Passengers won’t need to dispute the charges with their banks
@Uber I just got charged over $1000 for a $15 meal and there’s no way to get my money back since you don’t have contact info. #scam #fraud
— Scargon231 (@Scargon231) July 17, 2019 “We understand that this has been frustrating,” Uber said in response to one of the riders’ complaints. “There was a known issue that caused your authorization hold to be very high. Our team has already fixed this issue. Thank you so much for your patience.”
In one of the worst instances, a man said his wife was charged $9,672 for a trip that would have cost $96.72
Hey @uber , you charged my wife $9672 for a ride that was listed as $96.72, and there’s no way to get in touch with you
— Aaron Himelman (@AHimelman) July 17, 2019 Comment s Faiz Siddiqui Faiz Siddiqui is a reporter with The Washington Post’s technology team. His coverage includes Silicon Valley’s ride-hailing giants, nascent tech startups, automakers deploying electric vehicles and driverless cars, and numerous other companies on the cutting edge of mobility. Follow Market Watch Dow 27,219.85 Today 0.42% S&P 2,984.42 Today 0.65% NASDAQ 8,185.21 Today 0.46% Last Updated:5:04 PM 07/18/2019 Subscriber sign in We noticed you’re blocking ads! Keep supporting great journalism by turning off your ad blocker. Or purchase a subscription for unlimited access to real news you can count on. Try 1 month for $1 Unblock ads Questions about why you are seeing this? Contact us